Terms and Conditions of Sale (TCS) Last updated: 2026 1. Company Information The website eclatnaturel.net is operated under the trade name Éclat Naturel. Contact: Email: contact@eclatnaturel.net Phone: +351 918 726 902 Location: Lisbon, Portugal These conditions govern all sales made on the website. 2. Products The products offered in the store are described with the greatest possible accuracy. Images and descriptions are provided for informational purposes only and may vary slightly from the actual product. 3. Pricing Prices displayed on the website are indicated in euros (€). Éclat Naturel reserves the right to modify its prices at any time. The price charged will be that displayed at the time of the order. 4. Orders Any order placed on the website implies full and complete acceptance of these General Terms and Conditions of Sale. An order confirmation is sent by email after payment validation. 5. Payment Payments are secure and can be made via the methods offered on the website (credit card, PayPal, or other available services). All transactions are protected by Shopify's security systems. 6. Delivery Orders are processed within 1 to 3 business days. Estimated delivery times are generally 7 to 15 business days, depending on the destination and carrier. A tracking number may be provided when available. Éclat Naturel cannot be held responsible for delays related to carriers, customs, or circumstances beyond our control. 7. Right of Withdrawal In accordance with European legislation, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal. The product must be returned in its original condition and in its original packaging. 8. Returns and Refunds To make a return, the customer must contact customer service at the following address: contact@eclatnaturel.net After receipt and verification of the returned product, a refund will be issued within 7 to 14 business days. Return shipping costs may be borne by the customer except in the case of a defective product. 9. Liability Éclat Naturel cannot be held responsible for damages resulting from improper use of the purchased product. 10. Data Protection Personal information collected during orders is used solely for order processing and in accordance with the Privacy Policy. 11. Disputes In the event of a dispute, an amicable solution will be sought before any legal action. These conditions are subject to the legislation applicable in the European Union.
