Terms and Conditions of Sale

General Terms and Conditions of Sale (GTC)
Last updated: 2026
1. Company Information
The website https://www.valcendria.com operates under the trade name: valcendria.
Contact:
Email: support@valcendria.com
Phone: +351 918 726 902
Location: Lisbon, Portugal
These conditions govern all sales made on the website.
2. Products
The products offered in the store are described with the greatest possible accuracy.
Images and descriptions are provided for illustrative purposes and may vary slightly from the actual product.
3. Prices
Prices displayed on the site are indicated in euros (€).
VALCENDRIA reserves the right to modify its prices at any time.
The invoiced price will be that displayed at the time of the order.
4. Orders
Any order placed on the site implies full and complete acceptance of these General Terms and Conditions of Sale.
An order confirmation is sent by email after payment validation.
5. Payment
Payments are secure and can be made via the methods offered on the site (credit card, PayPal, or other available services).
All transactions are protected by the Shopify platform's security systems.
6. Delivery
Orders are processed within 1 to 3 business days.
Estimated delivery times are generally 10 to 20 business days, depending on the destination and carrier.
A tracking number may be provided when available.
VALCENDRIA cannot be held responsible for delays related to carriers, customs, or circumstances beyond our control.
7. Right of Withdrawal
In accordance with European legislation, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal.
The product must be returned in its original condition and in its original packaging.
8. Returns and Refunds
To make a return, the customer must contact customer service at the following address:
support@valcendria.com
After receipt and verification of the returned product, a refund will be made within 7 to 14 business days.
Return shipping costs may be borne by the customer except in the case of a defective product.
9. Liability
VALCENDRIA cannot be held responsible for damages resulting from improper use of the purchased product.
10. Data Protection
Personal information collected during orders is used only for order processing and in accordance with the Privacy Policy.
11. Disputes
In the event of a dispute, an amicable solution will be sought before any legal action.
These conditions are subject to the legislation applicable in the European Union.