Shipping policy

SHIPPING & DELIVERY POLICY

At VALCENDRIA, we take care to ensure that every order is prepared and shipped with attention.

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Estimated delivery times are generally 10–20 business days, depending on the destination, product availability and shipping conditions.

These estimates include transit time but exclude order processing.

Delivery estimates are not guaranteed dates. Any applicable statutory delivery rights remain unaffected.

Tracking information will be provided by email when available after dispatch.

Shipping costs and any applicable free-shipping thresholds are displayed at checkout before payment.

International shipments may be subject to customs procedures or carrier delays.

VALCENDRIA will assist customers in resolving delivery issues and will respect all applicable consumer rights and legal obligations.

If your order has not arrived within the estimated delivery period, please contact us at valcendria@gmail.com with your order number.

We will investigate the shipment and provide assistance.

For shipping questions, please contact:

VALCENDRIA

Email: valcendria@gmail.com